About This Webinar

Please note that this is a free virtual event.

Most nonprofits gather feedback in some way. But are we asking for feedback to help us decide which programs to scale up, sunset, or re-imagine? How can we ask the right questions, hear what our communities are telling us, and use that information to guide our decisions?

With funding and community needs shifting, nonprofits are making important decisions about programs, services, and resources. It is easier to make decisions the community can understand when we take into consideration what their communities value and need.

Join CNM for a conversation facilitated by Listen4Good exploring what meaningful community feedback can look like, and the many ways organizations can use this information for good. Through practical insights and real-world examples, we’ll look at how feedback can challenge assumptions we make, surface what matters most to the people we serve, and help us feel grounded as we make important decisions about our programs and services.

Whether you already have a feedback process or are figuring out where to begin, this session will offer ideas you can take back to your organization.

What We’ll Explore

• What a strong community feedback loop looks like and practices that can make feedback more meaningful and useful.
• How organizations with different programs and services are using community feedback to strengthen their programs and increase their impact.
• How to recognize what’s working in your organization’s current feedback practices and where there may be opportunities to strengthen them.
• Practical starting points for making community feedback a more useful part of your organization’s work and decision-making.

Who Should Attend

This webinar is for nonprofit professionals interested in strengthening how their organizations listen to and learn from the communities they serve, particularly those involved in program planning and delivery, organizational strategy, community engagement, evaluation, data, or fundraising.

Funders and philanthropic partners interested in community-informed approaches are also welcome.

Facilitator Bio:

Heidi Elneil, Senior Coordinator of Partner Services – Listen4Good

Heidi Elneil is the Senior Coordinator of Partner Services at Listen4Good and, in that role, is the first thought partner that nonprofits have in assessing and strengthening their feedback processes. Before coming to Listen4Good she was the “youth person” for organizations around California – helping develop youth programming and leadership opportunities. She spent years focusing on strengths-based leadership and organizational development and is a certified LEGO Serious Play facilitator.

About Listen4Good

Listen4Good builds nonprofits’ skills to gather and use feedback from the people they serve – turning it into insights for program improvement, fundraising, strategic planning, and equity work. Participating organizations get 1:1 coaching, group learning, and a web application with tools and best practices for building strong feedback loops. Since 2016, Listen4Good has supported over 1,250 organizations through its 18-month capacity-building program.