2023 501(c)onference Attendee Support
We’re very excited to virtually welcome you to the 2023 501(c)onference. We will be using an exciting and interactive virtual event platform called Accelevents. We have outlined a series of steps below to ensure that you are able to access the platform, set up your profile, register for sessions, and troubleshoot any issues you may run into in the process.
Accessing the Conference
Profile Setup and Options
Once you’re in the virtual event hub, you will be directed to your profile page. You will start by completing your profile and adding your name, pronouns (optional) and email address. Once you click “Next Step”, you will be prompted to enter your job details and more about you, both are optional, and you can skip. After completing these steps, when you return to your profile, you will see 4 tabs: Basic Details, Interests, Privacy, and Meetings & Connections. Fill in the fields desired in each tab. They are optional.
Using A Virtual Background
With the increase of virtual events becoming a solution for connecting, using a virtual background is a great way to make your interactions more fun and engaging! A great tool that can be used with Accelevents is Chromacam!
To use ChromaCam, you must first download the application. Then within our platform, follow the steps to access the Accelevents Studio. Click here for steps on how to access the Accelevents Studio.
When you first enter your studio portal, you’ll be asked to set up your audio and video devices. In the Camera field select ChromaCam as your camera option.
In 15 seconds or less, the ChromaCam application will open and you’ll be able to choose between the different virtual event backgrounds available. In the Accelevents Studio, your video feed will reflect the virtual background you’ve chosen in the ChromaCam application!
ChromaCam is available for Windows and MacOS X 10.14 or later.
Signing Up For Sessions
From the event Lobby you can view the conference Agenda. Though this is not a required step, you can pre-select the sessions that you want to attend by clicking the “Bookmark” button next to the session title.
Troubleshooting
Browsers
The virtual conference platform works best with Google Chrome.
When using an iPhone or iPad, Safari might work better.
Firefox and Internet Explorer are not supported.
System-Checker
Use this System-Checker to confirm that everything is set up properly.
Ad-Blockers
Also, disable any ad-blocking in the Chrome Settings/Preferences
Three dots in the upper right-hand corner > Settings –OR– Chrome > Preferences
Site Settings
Content > Pop-ups and Redirects
Toggle the setting from Blocked to Allowed OR add www.accelevents.com to the “Allow” list.
Incognito Mode
In Chrome, there is a separate, and private, web browsing mode called ‘Incognito’. Safari and Firefox both offer this as well – called “Private Browsing”.
In Incognito, none of your browsing history, cookies and site data, or information entered in forms are saved on your device. Websites see you as a new user and won’t know who you are. This provides a quick way to get around stored cookies & cache that might affect your experience within the Virtual Event.
To open an Incognito Browser go to either the 3-dots on the upper right-hand corner of your Chrome browser OR File > New Incognito Browser.
Clear Your History & Cache
Clearing the history & cache will be the final step before restarting your device (see below). Clearing the history & cache will fix certain problems, like loading or formatting issues on web pages. This will also help your device load and run faster online.
Go ‘Settings/Preferences’ on your Google Chrome.
Click on ‘Privacy and Security’ then ‘Clear Browsing Data’.
At the top of the pop-up, choose a time range. Select either ‘All time’ or at minimum ‘last 7 days’.
Next to ‘Browsing history’, ‘Cookies and other site data’, and ‘Cached images and files,’ check the boxes.
Click Clear data.
Video, Audio, and Notification Permissions
These permissions need to be ‘allowed’ in order for the platform to work as expected. You will need to have your notifications turned on to receive alerts for chats.
Enable the camera and microphone in your browser once the alert appears.
If you didn’t have that pop up you’ll need to go through your browser settings > site settings in order to enable permissions. From here you can also enable camera, microphone, sound, notifications, etc by going into your site settings from the lock icon in the URL bar or the 3 dots in the upper right-hand corner.
You will need to refresh your page after updating these permissions.
If problems are still experienced while attempting to share camera, video, or screen access please be sure to COMPLETELY close out of ALL PROGRAMS & APPLICATIONS that are not relevant to your participation in the Virtual Event.
Oftentimes programs and applications that appear to be closed are still running in the background. Camera, audio, and screen sharing will not be able to share access between the application and browser. Zoom is a common culprit of this!
Restart Your Device
Still, running into problems? Stop here and restart your device!
How does restarting fix functionality and performance? It’s actually really simple: when you restart your device, everything that’s in RAM is cleared out. All the fragments of previously running applications are purged, and all currently open applications are killed. When the device reboots, RAM is basically “cleaned,” so you’re starting with a fresh slate. And with that, things are snappier!
Additional Support
Accelevents Support
If you are having trouble using the virtual event hub, accessing sessions or using the video/audio features, please contact Accelevents support as they provide 24/7 support and are best positioned to answer technical questions.
In addition to exploring the frequently asked questions, their live customer support chat is a good way to get a quick answer.
CNM Support
The CNM team is here to help and ensure that you have a great 501(c)onference experience. Please don’t hesitate to reach out by emailing [email protected] or calling (213) 266-8465 with any questions, especially relating to ticketing, registration or platform access.
